Policy and Terms of Service
Welcome to Aroian Editorial! Thank you for the opportunity to serve and assist with your content.
Aroian Editorial does not trade, rent or sell your personal information to any other organization or third party. This policy describes the general principles for the collection and use of information for customers and visitors to this website. We want to ensure that you understand how we will and will not use the information you entrust to us. In order to fully understand your rights, we encourage you to read this policy.
For visitors, we have structured this website so that, in general, you can visit the website without identifying yourself or revealing any personal information.
For prospective and existing customers and partners, once you choose to provide personally identifiable information (any information by which you can be identified), you can be assured that it will only be used to support your relationship with Aroian Editorial.
We collect information from you when you enter information, fill out a form, place an order or occasionally respond to a survey on our site. When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, credit card information or other details to help you with your experience.
Aroian Editorial has security measures in place to help prevent the loss, misuse and alteration of the information under our control. When you place an order online, your information, including your credit card number, is protected using Secure Socket Layer (SSL) encryption technology. This encrypts order data and is designed to aid in ensuring the accuracy and security of that customer information. Additionally, we implement two-factor authentication with all financial and hosting partners we work with to add an additional layer of security to your information.
We do not sell, trade or otherwise transfer to outside parties your personally identifiable information unless we provide users with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential. We may also release information when its release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property or safety.
Aroian Editorial does not sell products or services for purchase by children. Customers must be at least 18 years of age. Any individual under the age of 18 (“Minor”) must have a parent or guardian accept the Terms & Guidelines in order for the Minor to become a Customer. If you are under 18, we strongly encourage you to use our website only with the involvement of a parent or guardian.
Aroian Editorial reserves the right to change this policy simply by posting such changes on our site. We encourage you to periodically check the site for changes to this policy since your continued use of the site following any changes to this policy will be deemed to constitute your acceptance of such change. The operative and effective version of this policy will be the latest version available on the site. Any major changes to this policy will be stated in an email notification to all clients.
Terms of Service
Aroian Editorial will provide editorial services (“the Service”) to its members for the express purpose of helping customers to improve their writing skills. We do not guarantee publication of any kind as a result of our services.
This policy represents the Aroian Editorial Terms of Service (“TOS”) in its entirety and supersedes any other written or oral policy. This policy defines the terms of service all Aroian Editorial customers agree to when they contract for any of the Aroian Editorial services. Aroian Editorial reserves the exclusive right to change, amend or revise any portion of this TOS policy at any time, with or without written notice to our customers.
Customers using any services offered by Aroian Editorial agree to be obligated by and must comply with all policies in this TOS or must otherwise opt out of and cancel their consulting, auditing, coaching or editing service with Aroian Editorial. Aroian Editorial retains the sole discretion to make judgment regarding any violation by any Aroian Editorial customer and may take action against any customer deemed to be in violation of these terms including the cancellation of any customer services without refund and, if deemed appropriate, be legally prosecuted.
In consideration for Aroian Editorial maintaining one or more accounts (each “Account”), you as the Aroian Editorial client, agree to the following terms of service.
“We” “Us” or “Provider” refers to Aroian Editorial.
“You” “Your” “Client” or “Customer” refers to any person or business entity that applies for editorial services or is a designate of anyone who applies for editorial services.
Links to Other Websites
You agree to indemnify, defend and hold Aroian Editorial and its affiliates, directors, officers, employees and agents harmless from and against any liabilities, losses, damages or costs, including reasonable attorneys’ fees resulting from any third-party claim, action, dispute or demand related to your use of the Services, your violation of any of the provisions of this Agreement or from your placement or transmission of any materials or content onto AroianEditorial.com.
Choice of Law
This Agreement shall be interpreted under the laws of the State of Texas without regard to any conflict of laws provisions. Any action between the parties to this agreement for the breach of this agreement or any action or claim in any way relating thereto shall be venued in the Superior Court of the State of Texas, Travis County, City of Austin. The parties to this agreement hereby consent to jurisdiction in that court and agree to accept service by mail and hereby waive any defense of any kind related to jurisdiction or venue.
One half of the full payment is required upon signing a contract agreement. The balance is due upon completion of the project or at the end of each month, depending on the editorial arrangement chosen. It is the customer’s responsibility to keep up-to-date payment information.
You warrant and represent that the information you supply in the Contact & Consultation form (the information that Aroian Editorial may require) is accurate and truthful. All payment-due notices will be sent by email. If payment was not received by the due date, your account will be suspended. It is the client’s responsibility to ensure that payment is made to Aroian Editorial within 10 working days of completion.
All prices listed are in US dollars ($) for all services and server locations unless otherwise specified.
Cancellation & Refunds
Like you, Aroian Editorial wants to be treated honestly and fairly. To that end, Aroian Editorial protects its right to get paid for work received to the full extent of the law. We do not give refunds or discounts for work completed before cancellation of services. If a project is cancelled, Aroian Editorial invoices the client for the work completed. Payment is due within 10 working days.
Customers using any services offered by Aroian Editorial must comply with all policies in this TOS or must otherwise opt out of and cancel their consulting, auditing, coaching or editing service with Aroian Editorial. Aroian Editorial retains the sole discretion to make judgment regarding any violation by any Aroian Editorial customer and may take action against any customer deemed to be in violation of these terms, including but not limited to the cancellation of any customer services without refund. Aroian Editorial may also take legal action, if deemed appropriate, to legally prosecute any customer, including but not limited to those who do not pay for services rendered.
Changes to this statement.
Company has the discretion to occasionally update this privacy statement. When we do, we will also revise the date at the top of this Privacy page. We encourage you to periodically review this privacy statement to stay informed about how we are helping to protect the personal information we collect. Your continued use of the service constitutes your agreement to this privacy statement and any updates.
Best Practices for Book and Business Clients
Microsoft Word. Book clients must submit and use Microsoft Word for book manuscript audits and edits. Aroian Editorial only accepts electronic submissions. We do not accept paper submissions, nor do we edit on paper. Writers submitting manuscript for editorial consideration must be proficient in using email, including the ability to attach audio, image and print files as well as URLs. If a client contracts for multiple rounds of edits, manuscript files must follow an agreed-upon naming convention (Aroian Editorial can establish a simple one) for the purposes of version control.
Business clients only may submit and contract to work within shared Google files.
Track Changes. Book clients must be proficient at using Microsoft Word’s Review dropdown menu. Proficiency in Word and active participation in the use of its Review features are of primary importance to the editing process. Here are the basic technical skills we require of all book clients:
- Activate Track Changes.
- Create, delete, and resolve a New Comment.
- Review, Accept, and Reject a manuscript edit.
- Move from Previous to Next change item.
Storage: If clients wish to host a DropBox file storage system, they must create, house, and provide access to the manuscript site. Any additional fees for storage are the responsibility of the client.
Hours. Our hours are Monday-Friday, 9am-5pm (Central). Potential clients may submit their queries through the Aroian Editorial website contact form. We operate under a full schedule of daily deadlines and, unfortunately, cannot answer unscheduled phone calls. Please schedule projects as far in advance as possible. Our projects are often booked six months in advance. We believe an important part of the writing and editorial process is to walk – and walk away from the computer. Thus, we do our best to rest our eyes and enjoy our friends and families on weekends and holidays.
New! Our Services and Fees Are Expanding
- If, as a potential client, you would like to schedule a consultation call with Karen Aroian to discuss your project, please fill out the consultation form on our Contact page. Aroian Editorial charges $150 per hour for its consultation services.
- If, as a new client, you need help increasing your ability to use the features within Microsoft Word or Google, search for appropriate online tutorials. If you wish to set up a tutorial with Aroian Editorial for that service, we can set up a call. A fee of $150 per hour must be paid upfront on the Aroian Editorial website for each phone or videoconference session.
- One or two client calls (phone or videoconference) are a standard part of each Audit and Edit Service Contract. If an author requires additional calls beyond the scope of their contract for any reason, Aroian Editorial charges $150 per hour for its consultation services. Clients pay in advance for this service by mailing a check or paying electronically on the Aroian Editorial website.
- If a client wants additional coaching, mentoring or support for writer’s block or problematic issues that the writer wishes to discuss by phone or videoconference beyond the contract agreement, Aroian Editorial charges an additional $150 for these advisory calls.
- Upon project completion, unless requested by an author, Aroian Editorial will not be responsible for storage of any manuscript, art, audio or image files. All files will be deleted 2 months after project completion or inactivity. Aroian Editorial will notify client of fees for holding inactive files: $99 per month for storage of manuscript projects that remain on hold in our possession longer than 2 months.
- Aroian Editorial may offer occasional live group writers’ workshops via teleconference (2-hour group sessions) and recorded introductory classes. Details regarding course offerings will be made in advance. If you are interested in participating, please contact us through our website submission form.